Returns & Exchanges
At Orthotal, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.
Ship the Item
Print the provided prepaid shipping label and drop off your package at any authorized carrier location near you.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing