Frequently Asked Questions
Everything you need to know about shopping at Orthotal
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 5-10 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Orthotal accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all products purchased through our official store come with a 1-year limited warranty against manufacturing defects.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on the destination.